Everything you need to enrol, book or work with us, in one place. Public policies are open to everyone; documents marked Portal are available to enrolled families and booked centres after logging in.
Our casual care enrolment is a secure Google Form in nine short sections: privacy and consent, your details, your child, health and medical information, emergency contacts, authorised people, routines and preferences, photo consent and agreement to our policies. It takes about ten minutes and health information is held with heightened privacy protection.
Regular weekly care and CARE (CCS In-Home Care) families enrol after their meet and greet, when we confirm the educator and schedule together. Request a meet and greet.
Paper version of the enrolment form for families who prefer to print and sign.
Download (PDF)How CARE works for Child Care Subsidised In-Home Care families, from eligibility and enrolment to what a typical week looks like.
Request a copy from enquiries@hlg-steamist.comHow PLAYfocus works day to day: bookings, cancellations, communication and what to expect from your educator.
Download (PDF)Current hourly rates, minimum booking, public holiday and overnight rates, and payment terms.
Log in to viewRequired before an educator can administer any medication.
Download (PDF)Your child’s activity reports, photos and tax invoices.
Log in to viewOur policies are written to the National Quality Framework and Queensland requirements and are reviewed annually. The policies families and centres ask about most are published here in full; the full manual is available to enrolled families and booked centres through the portal.
What we believe about children, learning and care, and the commitments every program is built on.
Read (PDF)How we meet the Queensland Child Safe Standards and the Universal Principle across every program.
Read (PDF)Our commitment to child safety, how we create safe environments and how children’s voices are heard.
Read (PDF)Recognising and responding to harm, and our obligations as educators.
Read (PDF)The standards of behaviour every HLG STEAMist team member agrees to.
Read (PDF)What information we collect, how it is stored and shared, and your rights. Contact privacy@hlg-steamist.com.
Read (PDF)How to raise a concern, how we respond and the external avenues available to you.
Read (PDF)What happens if a child is unwell or injured during a session or visit, and how we manage emergencies.
Read (PDF)Medical conditions, medication administration and the consent we need from families.
Read (PDF)Our approach to guiding behaviour with respect and consistency.
Read (PDF)Supporting every child and family, including children with additional needs.
Read (PDF)How photos of children are taken, stored and shared, and how we communicate with families.
Read (PDF)Our reporting obligations under Queensland law and how we meet them.
Read (PDF)How we screen every educator before they work with children.
Read (PDF)Nineteen further policies for enrolled families and booked centres, including sleep and rest, nutrition, sun and water safety, first aid, supervision, excursions, transport, programming, risk assessment and fees and payments.
Log in to viewEverything an assessor, approved provider or council procurement team asks for, ready to download. Program-specific documents (risk assessments, educator manuals, certificates) sit in the portal for your booked terms.
Who we are, programs, qualifications and the centres and councils we work with.
Download (PDF)Public liability (Ansvar), professional indemnity and public risk (PLAYfocus), and child abuse cover. Workers compensation certificate to follow.
Public liability certificate (PDF) | Professional indemnity & public risk certificate (PDF)Current Blue Card numbers and qualifications for every educator who attends your centre.
Log in to viewStandard terms for incursions and kit programs, including the 5 and 10 week options.
Request a copy from enquiries@hlg-steamist.comHow each term maps to the current Kindy Uplift priorities, for your funding paperwork.
INNOVATEclub kit guide: Our Country, Our Culture, Our STEAM (PDF)The Core Foundation workshop, all twelve extensions, in-person and virtual delivery and booking discounts. Pricing is sent with your quote.
Download (PDF)Library and council workshop options, ages, group sizes and delivery models (v26.1).
Download (PDF)ABN, banking and insurance details for your accounts team to set us up as a supplier.
Request it from accounts@hlg-steamist.comPer-activity risk assessments and the full manual for each term you have booked.
Log in to view